Sunday, December 9, 2012

A Wifi Rip-off

Isn't it only logical that the higher the hotel rating, the more amenities and services are provided and included in the upward prices to match? You would think, right?

Well, I recently traveled to Paris and the surrounding area, staying in a variety of hotels, from 2 to luxury 4-star, chosen for their central locations, breakfast included in the price, and my must-have requirement of wifi.   I benefited from off-season rates, being November, and all was going well, until I refused one hotel's wifi, as a matter of principle  (sorry, dear readers, for any lapse of regular posts during this time).

Here's my list:

1.  Lutèce Royal Hotel in the 13th arrondissement of Paris = four star hotel which had a nice size room, friendly staff and free wifi.  Not as central as I would have liked, but good breakfast buffet.

2.  Hotel de France in the 5th arrondissement of Paris = three star hotel with nice room, friendly staff, and free wifi.

3.  Hotel Aigle Noir, located across from the Chateau of Fontainebleau = four star hotel with free wifi (blogging a separate post about this hotel)

4.  Familia Hotel in the 5th  arondissement of Paris = two star hotel with friendly staff, and free wifi.  The room was small and average, but chosen for its easy access to my departure train station.

5.  Trianon Palace Waldorf Astoria about 1 km from the Chateau of Versailles = four star luxury hotel with wifi, spa and pool, elegant restaurant and bar/lounge area (a glass of champagne cost 17 Euros), and formal and professional/polite staff.

Oh yes, they had wifi alright, but every service was à la carte - this meant that they charged 4,50 Euros for 15 minutes of Internet access at the concierge desk, or if I was only going to be "two minutes", I wouldn't be charged.  Two minutes, really? They charge 25 Euros for room Internet access (not sure if this is per day) or 14 Euros to rent a plugin access cable (not sure if this is per day) - at this point, I was so annoyed, I stopped listening to the details.  How absurd, I thought, to charge extra for wifi, especially at a luxury hotel, not to mention that it's free at lesser rated hotels - how can they even justify charging for it?

I guess if you have to ask the price, you can't afford it came into play for this hotel, although I did get a end-of-summer room rate.  I wrote my critique and handed it into reception, stating that I would not stay at their hotel a matter of principle!

Go figure: this morning I received an email for submitting an electronic survey for my stay, so I guess my letter went into "la poubelle"!

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